Why using our services
We are a local tour operator, which means that we can quickly and appropriately deal with any problems that may arise during the tours.
We are available online via Skype, Outlook and Yahoo 9 hours a day, 6 days a week, and you can be sure that we will provide a rapid response to your request or query. During these hours, we will never reply your email later than 3 hours after receiving it.
In addition to our email service during working hours, should a problem arise or should you wish to contact us for any other reason even out of these hours, we have a 24/7 mobile service. This service is handled by our helpful tour operators, so you are sure to get through to us and have the problem resolved as soon as possible, and with your best interests in mind.
In the event that we should make any changes to the services provided, or if we fail to provide them, you will receive a full refund in whichever way we deem to be the most appropriate.
We once received an email from a customer expressing their surprise and thankfulness for giving them a full refund, but we firmly believe that a full refund should be given in the event that a service is not provided as it was set out in the agreement.
At Tuan Linh Travel, we try to ensure that you will always be able to contact the same tour operator for the duration of your trip. This is important to us, as we like our tour operators to get to know you and to fully understand your requirements in order to provide the best holiday and experiences for you.
We have a strong, long-serving team of experienced tour guides who speak English, French, Spanish, German and Italian. Our young and friendly tour guides are committed to providing our customers with the best possible service.
We have a sustainable tourism policy that has helped us gain strong support from local service providers and businesses. This enables us to the find the best price available for our customers.
In addition to our excellent knowledge of the destinations and services available in Vietnam, we will always be sure to provide the most suitable alternatives for customers in the event of natural disasters, war, conflicts or any other factors that may affect the tour.
High Quality Tour Service:
A member of Vietnam Travel Promotion Group (VTP Group)
Address: Room 509, 15T2 Building, 18 Tam Trinh Str., Hai Ba Trung District, Hanoi, Vietnam (See map)
Tel: +84.24.62768855 / Fax: +84.24.62768866 / mail[at]tuanlinhtravel.com