Our quality services

Since the foundation day of Tuan Linh Travel, we always aim to provide our customer with highest quality service possible as we believe this is the key to a successful business. With consistently effort and application of modern management methods, we have managed to gain reputation in travel industry in Indochina as well as customers' trust (see our customers reviews).

See our mechanism for solving problem on tours

Our ISO 9001:2008 Certification

Please see our checklist to know how we prepare for your trip:

Checklist for tour operators

Checklist for tour guides

Checklist for selecting hotels

Checklist for selecting restaurants

Checklist for selecting transfer services

Hereafter is brief information about our quality management system:

Customer focus
Tuan Linh Travel management board ensures that customer requirements are determined and are met with the aim of enhancing customer satisfaction.

Quality policy
Tuan Linh Travel management board ensure that the quality policy:
- is appropriate to the purpose of Tuan Linh Travel.
- includes a commitment to comply with the requirements and continually improve the effectiveness of the quality management system.
- provides a framework for establishing and reviewing quality objectives.
- is disseminated and practiced widely within Tuan Linh Travel.
- is reviewed and updated for continuing suitability to new changes in tourism industry if any.

Quality commitment
Tuan Linh Travel management board is committed to developing and implementing of the quality management system and continually improving its effectiveness by:
- disseminating to all employer the importance of meeting customer demand.
- establishing the quality policy.
- ensuring that quality objectives are established.
- conducting management reviews.
- ensuring the availability of resources.