Dear mr Trong
I am sorry that it has taken me so long to come back to you. I was thinking of giving you feedback anyway.
We are very satisfied with our tour go Vietnam, however we have some small comments.
The hotels were all very good especially Rex in Saigon, however they were all very good. The cars were all good and they were all on time at the correct place throughout the tour. Very well. The guides were also very good we thought. Also the guide in Hanoi. They were all very different and that was interesting for us. The guide in Hanoi of whom you want especially feedback, we liked very much. He was flexible and he took changes very professionally so I believe you are safe in keeping him onboard. The meals were all good, but for two. And this is one of the suggestions for improvement I have. When we arrived in Nha Trang and in Hanoi the program said that we should transfer to hotel for breakfast. That was changes on route and I accepted it so I am partially to blame. However both the replacement restaurant were below standard and in Hanoi we refused to eat there and transferred to the hotel ad paid our own breakfast as you had prebooked the restaurant. The hanoi guide was surprised by this, but he tackled that on the spot without a blink. I am not sure the two others would have cooped with the situation so professionally, especially the guide in Danang!! IMy recommendation is that if you have a party arriving in the morning, let them eat at the hotel and check in later.
The train rides where the most unpleasant ones. The first was ok because the beds where clean and the train on schedule. The second was ok because it was during the day, however the last was substandard. The train was unclean, cold and generally held low maintenance and standard. We should have flow, but it was our choice. However, when we arrive so early in the morning a full days program is to much. It should have been over two days and the trip to Halong bay either skipped or the total program arranged differently. It was worth seeing, however it is becoming totally westernized and commercial. The food on the boat was tasteless. The crew, I noticed eat real vietnamese food which are fantastic but theta served the tourists something else. Probably in the belief that tourist must eat something else.
Appart from this we had a fantastic tour, the service was excellent, the drivers good, the sightseeing interesting, the mix between program and freetime as we wished, so we will and are recommending you to our friends. If they go to Vietnam i do not know because it is a long flight from here and still considered a little exotic.
So thank you for your service and always good information.
Vennlig hilsen
Tomas C Archer

Ha Giang Group Tour

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