HTML clipboardDear Mr Ngo Quang,
Thank you very much for all the help you provided during our stay in your beautiful country. You delivered what you promised and our journey was wonderful.
There were two areas, however, which there were problems and I feel obliged to tell you about them so you can adjust your services to other clients accordingly.
The first and most serious one has to do with the choice of REX Hotel in Saigon. Despite its historical reference this was a disaster. The rooms were bad, the windows were painted so you could not see outside, because the outside was nothing but a disgusting, dirty backyard.
The carpeting was old and dirty, to the point you felt uncomfortable. The bathrooms were equipped from 1970's and the one key per room did not allow the two people t be in different places because the key served as the light switch too .
The beds were also from the 70's and they were so hard our backs hurt. Overaqll REX was not a good choice and certainly it had nothing to do with the other hotels we stayed.
The second problem had to do with the lack of experience of the guide in SAPA. THe young person by the name of Victory was pleasant and well meaning, but it was evident that he had no essence as to how to lead a group. Nevertheless, we liked him as a person and his lack of experience did not affect us much.
I hope this info helps you improve your services. Again I believe that you provided an excellent package and I will recommend you to some people that you may do business with.
I am leaving in a couple of hours for vacation to some remote Greek islands and I will be back the 10 th of September. If i have access to internet I will respond to any questions you have. If not, I will respond in September
Have a good day, best regards
Michael Hantas

Ha Giang Group Tour

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